Vouchers can be bought like normal articles. As soon as you buy a voucher and it has been activated after an effective payment the amount appears under your shopping basket. Now via the link “sending vouchers” you can send the amount desired by e-mail.
How to send vouchers
Please click the link “sending vouchers” in your shopping basket to send a voucher.
We need the following information from you to send the voucher:
The recipient’s first name, surname and a valid e-mail address.
The amount desired ( You can also send a partial amount of your credit)
A brief message to the recipient.
Please check your information again as you can correct it at any time before sending.
Hint: Please note that the recipient of the gift-voucher will receive a message
immediately after the sending. If you would like to give somebody a birthday
or Christmas surprise, please do not send the voucher until the actual date.
Shopping with vouchers
As soon as you have a credit you can use it to pay your order. You have the opportunity to redeem the voucher during the order process.
If your credit is below the value of the goods, you have to use your preferred method of payment for the remaining difference.
If your credit is over the value of the goods the remaining credit will of course be available for the next order.
If you have received a voucher by e-mail you can book the amount as following:
Click on the link quoted in the e-mail. If you do not have a personal account you have the possibility to open one.
After putting a product in the shopping basket you can enter the voucher code there.
If you have problems
If any problems unexpectedly happen with the voucher we would appreciate it if you get in touch with us by e-mail: firstname.lastname@example.org
Please describe the problem in as much detail as possible, stating among other things: your customer ID, the voucher code, problem reports of the system as well as your browser.